GENERAL CHARTER CONDITIONS
1.PRICES, RESERVATIONS AND PAYMENT TERMS
The price of the accommodation includes: a boat with equipment at the existing price and the list of equipment, autopilot, GPS, usual charter base services at the handover (check in / out), the cost of connection at the home port.
The price of accommodation does not include: transit log (gas, bed linen and cleaning costs) fuel cost, costs of marinas and berths in the ports outside the home port, port taxes and other charges, outboard engine.
After confirmation of the reservation, which is valid only in writing, the payments are made according to the confirmation of the booking as follows:
- 50% of the price within 7 days after reservation confirmation
- 50% of the price 4 weeks before the start of the accommodation at the latest
- The boat can be taken over only if the booking amount is fully paid
If the client does not pay an advance of 50 % before the deadline, even after a written reminder, Charter company will cancel the booking. By paying 50 % of the reservation price charterer acknowledges that he agrees with the general terms of the charter, which are hereby submitted, as well as the characteristics of the vessel. These general terms are a legal obligation for the charterer as well as the Charter company.
Additional services are charged at the existing price ( transfers from the airport , outboard engine, spinnaker, gennaker ) and must be confirmed in writing 7 days before the accommodation at the latest.
Engagement of the skipper and / or hostess needs to be emphasized when confirming the reservation. A copy of the skipper license and VHF license should be sent during the booking of the vessel, and the passenger list (crew list) should be sent one week before the start of the accommodation at the latest.
It is desirable to send the arrival time and a flight number if the customer is travelling by a plane a week before the start of the accommodation on the vessel.
Taxes are paid in cash upon confirmation of the crew list at the base in the amount of HRK 7 / person / day.
2. CANCELLATION OF THE BOOKING
If the client cancels the reservation for some reason, he is obligated to notify Charter companyin writing and considering the situation will have to compensate in the amount of:
- 50 % of the price for the compensation if the reservation is canceled more than a month before the start of the accommodation
- 100% of the price for the compensation if the reservation is canceled less than one month before the start of the accommodation
- 0 % of the compensation if Charter company finds a customer for the canceled booking . Basis for the calculation of the compensation will be the date when Charter company received the notification.
In case if Charter company is unable to require a vessel for legitimate reasons ( greater damage to the ship during the previous reservation ) the client will be provided with:
- Replacement boat with the same or similar features and equipment without delay or
- 100 % refund of the amount paid
If during the previous reservation vessels are damaged and some parts are lost that could not be available before the start of the new booking but they do not significantly affect the safety of navigation, the client is not entitled to withdraw from the lease or seek reduction of the reservation price.
3. DEPOSIT AND INSURANCE
All vessels are provided with comprehensive insurance excess in the amount of deposit paid according to the rates for the current year. Insurance for damages to persons and damage to third parties is also involved. Insurance does not cover damage to personal items and customer assets taken on board as well as damage caused by gross negligence or with intent of client.
- DEPOSIT * - before taking over the vessel, the client leaves the deposit in HRK in cash or by credit card (Visa, Amex, MasterCard, Dinners). After accommodation service, the deposit is returned in full if there is no damage or loss of equipment. Otherwise, the deposit is retained in the amount of repair costs or purchase value of damaged / lost equipment.
- DEPOSIT INSURANCE ** - It is possible to ask for payment of non-refundable deposit according to the price list in the amount of 150 EUR .
- If the client wants to sail outside the territorial waters of the Republic of Croatia, he is obligated to notify Charter company as soon as possible in order to additionally ensure the vessel and the client will be charged for this cost. Notification of sailing outside the territorial waters of the Republic of Croatia must be confirmed 45 days prior to the start of accommodation at the latest, in writing.
- A BREAKDOWN and greater damage - If during the accommodation a damage occurs on the vessel due to normal wear and tear of materials, the client has the right and obligation to arrange repairs in the amount of EUR 150 and this amount will be refunded upon the presentation of the receipt or record of the repair after returning to the base.
The deposit is mandatory, also in cases when a skipper of Charter company is hired. In this case, the deposit can not be used to cover costs caused by skipper's negligence and mismanagement of the boat and equipment. If Charter company removes the defect within 24 hours the client is not entitled to any compensation. If the damage can not be repaired and requires a return to the base, the return is organized before time in order to be able to repair the yacht in time for the next service of accommodation. The cost for lesser days will be refunded only if the damage was caused by Dubrovnik Yachting. If not, the client can not expect the return of deposit, and must cover the additional cost of finding a replacement boat. For larger damages and breakdowns, loss of boats , personal injury , the client is obliged to inform the Charter company and follow the instructions of Charter company representatives. Damages that were not reported and have no record shall be considered fully client’s fault and therefore he is obligated to compensate them.
* regatta charter will be charged double the amount of compensation
4. TAKING OVER THE VESSEL
Taking over the vessel occurs on Saturdays from 15:00.
During the takeover of the vessel client obligates to submit Charter company representative a certified voucher with all the data of the charterer and terms of accommodation services and also insight into the original skipper and VHF license.
The boat is delivered with full tank of fuel and water, and must also be returned this way. During the takeover, the client together with a representative of Charter company examines the inventory list and with a signature confirms the status of the vessel. The same applies to the ship's instruments.
Later complaints will not be accepted if during the takeover correctness of the vessel and completeness of vessel equipment is established with a signature.
Any undetected defects and / or deficiencies of equipment, which were not known during the takeover, as well as defects that arise after the takeover of the boat, that Charter company he could not foresee, do not entitle the client to seek reduction of rental rates.
Charter company may ask the client that they, in the presence of Charter company representatives, demonstrate their knowledge and skills in a trial sail. The client shall be charged for the cost of the sail and the time spent in testing is included in the charter period. If it determines that the client does not have sufficient knowledge, Charter company shall include a professional skipper into the crew at extra charge according to the price list.
If the client refuses appointed skipper, they will be prohibited from sailing, Charter company shall terminate the contract and keep the amount paid without right to compensation.
5. RETURNING THE VESSEL
Return to the home port occurs on Fridays until 18 pm, leaving the boat is on Saturdays by 09:00 at the latest and in the case of a regatta charter return to the base is by Friday at 18:00 pm at the latest.
During the check out make sure you evaluate according to the inventory list, and also check the fuel tank. The client must present the receipt of the last refuel of the tank.
If the tank is not full, the client will be charged with the amount of fuel that is missing, plus the cost of refueling 50 EUR as well as the cost of damages to the amount of deposit if during the inspection of vessels found to exist. If the vessel is returned in good condition, the deposit is returned to the client.
The customer is obligated to return the boat with fecal tanks discharged to the nearest 2NM from the coast.
Upon returning to the port that is not contracted as a destination port, the client pays all the costs involved in the transfer of the vessel to the agreed port of destination and the delay penalty if it occurred. Delays in return of the vessel due to weather conditions are not justified because it is required to keep the vessel in the last 24 hours of the lease at a sufficient distance from the base. Every delay longer than one hour will be charged double the price of a daily rent with the costs made due to the inability of delivering the vessel to the next client. In case the client for any reason wants to extend the period of accommodation services, he must notify the charterer in order to check the availability of vessels for further accommodation and carry out all the necessary documentation (extra fee on accommodation, an extension of the crew list, registration of foreign citizens to Croatian internal affairs, login tourist board ...)
6. CLIENTS OBLIGATIONS
The Client obligates :
- to have the necessary sailing and navigational skills to navigate a vessel ( otherwise he is obliged to accept Charter company skipper at the price list )
- to have all the necessary permits for sailing
- not to leave the vessel to third parties
- not to transport persons or goods for commercial purposes
- not to have more people on board than indicated on the crew list
- that the client charterer guarantees responsibility for all crew members
- that he will the crew list, as well as the residence registration certificate store together with vessel documents for the duration of the accommodation
- to inform Charter company if during the accommodation there is a change of crew or passengers list.
- to obey the laws and regulations of the host country
- not participate in competitions and regattas without the consent of Charter company
- will not operate the vessel under the influence of alcohol or drugs
- that he will in the event of disaster or major failure of the vessel immediately inform the representatives of Charter company and follow the instructions of the representatives of Charter company
- comply the obligated control intervals of the operation machine during the accommodation
- in the case of hauling to agree on the rescue award before accepting help
- to take all preventive measures to keep the boat in current status and avoid situations that lead to haulage of the vessel
- not to leave the harbor if the predicted wind speed exceeds 25 knots or port authorities have issued a ban on departure
- will carefully plan their navigation route so that two days before returning to base the vessel is approximately 40nm from the return base
- will not sail at night without permission of Charter company
- that in the event of adverse weather conditions (storm winds) he will inform the representatives of Charter company on the exact location in order to avoid unnecessary and costly search for the vessel .
- not engage in fishing and underwater activities without the proper license for this activities •depending on weather conditions to avoid unnecessary burden on masts, sails and ropes
- not to embark pets (dogs, cats, birds ..) without the prior approval of Charter company
- that he will discharge sewage tanks at open sea on a minimum distance of 2 nm from the nearest land
7. CHARTER COMPANYL OBLIGATIONS
Charter company delivers the boat in a good working order, clean and with full tanks of fuel and water.
If he is not able to deliver the ship on time the client has the right to seek a refund for delays up to 24 hours the amount of one day accommodation, and if the anticipated delay longer is than 24 hours the client will take the vessel of the same or similar characteristics.
If the customer does not want a replacement boat, but decided to wait the handover of the already booked vessel, he can claim an amount equivalent to the number of days in which he could not use the boat.
The responsibility of Charter company for an amount that is larger than the agreed rental price is excluded.
Charter company is not responsible for delays caused by force majeure and bad weather.
8. COMPLAINTS
Complaints will only be accepted in writing on the day of taking over the vessel, and they must be signed by the client and a Charter company representative (Book of appeal is stored at a visible place in the offices of Charter company). The client can claim compensation only if he, during the return of the vessel (check -out), submits a written complaint also mutually signed with supporting documents.
In the event that the client requests during the return of the vessel can not be solved, they must be submitted in writing within 14 days, otherwise they will not be considered.
9. FINAL PROVISIONS
In case of disputes and misunderstandings, efforts will be made on a peaceful and consensual agreement. If a dispute or disagreement is not resolved in this way, the dispute goes under the jurisdiction of Dubrovnik court of justice and legal regulations of the Republic of Croatia.