GENERAL TERMS AND CONDITIONS
Charter Company (hereinafter referred to as CC), in accordance with the General Terms and Conditions and the Charter
Contract, will rent the charter vessel to the Client for the agreed period of the charter, and guarantees all charter vessels
are in good condition and their machinery in proper working order.
The person who confirms the reservation or makes the advance payment (hereinafter referred to as the Client) establishes
a legal relationship with CC, thereby accepting the General Terms and Conditions. Everything defined by these conditions
represents a legal obligation for the Client and CC. These conditions are the basis for resolving any dispute that may arise
between the Client and CC.
PRICES AND TERMS OF PAYMENT
Charter prices are given in Euros in the current CC Price List. Upon the payment of the service as relevant is considered the
calculated middle CNB exchange rate on the date of confirmed option in the reservation system used by CC and includes
VAT in the amount of 13%. CC retains the right of the Price List change without prior notice.
The Charter Fee includes a technically adequate, clean vessel with a full fuel tank; on-board accommodation and use of the
vessel’s equipment, compulsory and comprehensive insurance, accident insurance for the crew, mooring at the base
marina, Cruising Permit for navigation in the Republic of Croatia and the internet connection.
The Charter Fee does not include the cost of mooring or other port taxes during the period of the charter, costs of fuel,
additional services in CC bases and their consumables, car parking expenses and health insurance for the crew.
The Client must, within the period of 7 days from the confirmation reservation, make 50 % advance payment of the total
amount of the agreed price. The Client is obliged to pay the remaining balance of the total amount 30 days at the latest
before the start date of the charter period.
The Client can take over the vessel only providing that all necessary payments have been made.
CHANGES TO OR CANCELLATION RESERVATION
If the Client wants to change the charter terms or cancel the reservation, this must be done in writing (via e-mail, fax, or
post.)
If the Client cancels the reservation in writing, CC reserves the right to apply the following cancellation charges:
- In the event of a cancellation made up to 45 days prior to the start date of the charter period CC charges 50% of
the Charter Fee.
- In the event of a cancellation made within 45 days prior to the start of the charter period CC charges 100% of the
Charter Fee.
- In the event of a cancellation made after check-in CC retains 100% of the Charter Fee and charges to the Client all
expenses incurred as a result of the cancellation.
If the Client is able to find a new rental client for the same period of the charter and under the same terms and conditions,
AT reserves the right to charge for any administrative and manipulative costs incurred by the change.
In the event that the Client has to cancel the reservation due to objective reasons (death in the family or serious illness), CC
is not liable to return the paid amount, but if the Client rents the vessel in the same period CC will organize charter on other
adequate vessel for the next appropriate date or for the next season, i.e. CC will issue a credit note that can be used in the
agreed period.
The credit note is calculated taking into account the difference between the cancelled reservation and the reservation later
confirmed for the same vessel and in the same period. CC charges the calculation cost of the credit note in the amount of
100 EUROs. CC is not liable for damages in the event of reservation changes or cancellation due to situations such as war,
riot, strikes, terrorist activity, exceptional sanitary conditions, natural disasters, interventions of local authorities, etc.)
BOARDING (CHECK-IN)
Upon takeover of the vessel the Client makes the entire inspection of the vessel and signs the Check-in list as a
confirmation that no damages occurred on the vessel on that occasion including underwater part of the vessel. By signing
the check-in list the Client also confirms he is familiar with the house rules available on CC`s online page, as well as in the
documents of each vessel.
The Client is obliged to pay a security deposit to CC upon the date of check-in to cover any damage or loss that can occur
during the charter, not covered by the vessel's insurance. The deposit is payable in cash or by credit card via POS machine
that automatically makes pre-authorization.
The deposit will be refunded in full to the Client once CC’s base staff have confirmed that the vessel has been returned on
time and CC the agreed place, that the vessel is clean (compliance with house rules) and in good condition with a full fuel
tank, and upon signing of the check-out list by the skipper containing the notification ensuring that no damages on the
vessel and/or its pertaining equipment occurred or situations based on which the third parties could claim damage.
In the event of the damages covered by the insurance policy and the amount of repair which exceeds the deposit amount,
CC, i.e. the authorized base will retain the entire deposit and issue the corresponding invoice to the Client. If the Client does
not accept the vessel within 24 hours of the agreed time and place without prior notification, CC reserves the right to
terminate the contract with no further claims against the company by the Client.
CC`s liability for any amount higher from the agreed charter price and for any other claim for compensation of damages is
excluded. Upon check-in, the Client is obliged to carefully inspect the vessel and its equipment, and certify that the
condition of inventory and equipment is in compliance with the check-in list.
The Client must submit any complaints regarding the state of the vessel or the equipment in writing before taking over
the vessel. CC will not accept liability for any claim or price reduction arising from the hidden defects and deficiencies of
vessel and/or equipment at the time of embarkation and regular maintenance of the vessel as well as for deficiencies and
failures that may occur after the time of boarding, that could not been foreseen or prevented by the CC.
Upon check in of the Client, the vessel will have all valid documents as well as other annexes from the vessel's folder. The
Client undertakes to take exceptionally good care of the aforementioned documents and return them upon the check-out.
Any complaint to the received documentation the Client is obliged to submit in writing prior to takeover of the vessel. The
Client is obliged to keep the vessel`s documents taken at the check-in procedure and have them in case of the inspection at
sea and return them to the reception desk at the check-out.
RETURN OF THE VESSEL (CHECK-OUT)
The client agrees to return the Vessel, in the destination port defined by the contract, on evening before the last day of the
agreed charter period, latest till 6 pm and must leave the boat not later than 08:30 am on the last day of the rent.
The Client takes out his own waste and disposes it at the designated place in the marina. The Client is obliged to return the
vessel in good condition (take out the rubbish, wash the dishes). The damage compensation will be executed in case of
filthiness of the vessel (negligence to the property) and failure to comply with the house rules.
If during the charter period, sailing for any reason is not possible and/or a delay in return of the vessel is inevitable, the
Client must inform the base manager and CC, requesting further instructions. Unfavorable weather conditions cannot
justify delays to the agreed return of the vessel.
In the event of the eventual delay, not caused because of the technical defects on the vessel, the Client can be charged, as
well as for the collateral damage caused by delay.
In the event the return of the vessel is made in other port and not the one agreed as the destination port, the Client is liable
for the cost of transferring the vessel to the agreed destination port, a penalty charge for the delayed return, if there is one,
and any damage that may have resulted from the transfer and which is not covered by the vessel's insurance and the
damage possibly occurred during the transfer of the vessel.
CC, i.e. the authorized base is entitled to charge all the costs arising from delay or transfer of the vessel primarily from the
security deposit. If the costs exceed the amount of security deposit the Client is obliged to pay the amount missing between
the amount of the paid security deposit and the amount of the actual cost.
The Client is obliged to notify the CC representative of any defects or damage. If the damage is beneath the waterline, or is
assumed to be beneath the waterline of the vessel, it is necessary to inspect the vessel in detail, either by the intervention
of professional divers or using a vessel crane. The CC representative decides on the manner of the inspection and the Client
is charged for the associated costs.
The Client agrees and declares:
- to send the complete crew list, with the full name, address, date and place of birth, citizenship, and the type and
number of valid identification document, and for the skipper a currently valid skipper license, to CC not later than
2 weeks prior to the start date of the charter period.
- to be in possession of valid travel documents. The Client bears any costs relating to loss or theft of documents
during the period of the charter;
- to carefully read all written documentation on the board;
- to sail in a safe, responsible manner, and never under the influence of alcohol or narcotics as well as to handle all
gear and equipment with due care and attention.
- To sail only within the Territorial waters of Croatia. Sailing outside the Territorial waters of Croatia is permitted
only if a signed permit is obtained from CC as well as other necessary and related documents;
- to sail only in safe weather conditions and good visibility, avoiding any dangerous areas;
- to adjust sailing to the weather conditions and the ability of the crew;
- to never leave port or anchorage if the vessel or its equipment essential to the safety of navigation is not
functional;
- to never leave port if port authorities have imposed a prohibition of sailing, i.e. have placed a ban on departure or
in case of insufficient fuel supplies;
- to limit the number of people on board to not more than the designated number for that type of the vessel, as
well as to ensure only people on the crew list are allowed on board;
- Not to participate in regattas or races without first acquiring a written permit from CC;
- Not to tow another vessel and to undertake all necessary measures to avoid a situation in which a chartered
vessel is to be towed;
- to agree to terminate the Charter Contract if any member of the crew or passenger violated applicable law
and/or regulations of the Republic of Croatia; CC takes over the authority over the vessel and the Client remains
without right to any compensation. CC will not be liable for any violation of the law or regulations committed by
the Client or any person on board and the Client assumes full responsibility.
- to accept financial responsibility for any liability CC may have towards third parties and which is due to the
Client’s, or the charter party’s negligence or omission;
- to accept responsibility for violating any rules of navigation or other laws and regulations during the term of the
contract, which responsibility does not expire with the termination of the Charter Contract or the charter period;
- to notify CC and the CC` s base immediately of any breakdown, accident or damage to the vessel, making sure to
record the event, register the incident at the nearest Harbour Master's Office and request a verified report from
the Harbour Master, doctor or other competent authority;
- to notify CC and the CC`s base immediately of any breakdown or failure of the vessel or its equipment caused by
normal wear and tear. CC is obliged to repair the defect within 24 hours from the receipt of the notification. In
case CC repairs the defect within that deadline, the Client has no right to compensation. Emergency telephone
numbers for defect notification can be found in the vessel documentation.
- to accept the full financial responsibility for any damage caused by negligence or omission, which is not covered
by the insurance and for which CC is liable to third party;
- to immediately notify CC and competent authorities in the event of disappearance of the vessel or its equipment,
the vessel not being fit for navigation, seizure of the vessel or the implementation of cruising limits by
government authorities or third parties. In such circumstances, the Client will request a copy of the police report;
- to accept full responsibility in case of seizure of the vessel by the competent state authorities due to unauthorized
or illegal acts (commercial fishing, stealing artefacts from the seabed, etc.) committed during the charter period;
- to accept responsibility in the event of serious pollution of the sea during refueling or due to inappropriate
disposal of waste;
- Pets (cats, dogs, etc.) and animals are allowed on board only if previously agreed with CC and will be additionally
charged according to CC's Price List;
- to accept responsibility for all actions or omissions of passengers on board according to registered passenger list,
as well as any other persons not registered but allowed on board by the Client.
The Client bears full material and criminal responsibility for actions contrary to agreed liabilities.
SKIPPER'S AUTHORITY
The Client who assumes the function of skipper must have the competence and skills required to navigate the vessel safely,
as well as a licence for open sea sailing and a GMDSS Radio Operator's Licence. If the Client does not possess the required
competence, skills and licences for navigating the vessel, he warrants that the vessel is operated by the member of his crew
who has such qualifications.
CC reserves the right to ask the Client or the appointed skipper of the vessel to demonstrate his/her competence and skills
at sea in the presence of the CC representative. The time required for the demonstration is part of the agreed charter
period. If during demonstration the CC representative determines that the Client or the skipper appointed by the Client
does not have sufficient competence, experience and/or a valid licence for navigation, CC will provide the crew with an
official skipper at extra charge.
If the Client refuses to accept the appointed skipper, CC reserves the right to prohibit departure of the vessel, terminate the
contract and to retain the full paid amount. In these circumstances, any amounts paid will not be refunded. If the Client
knows in advance that a skippered vessel will be needed, he must inform CC at the time of booking. The security deposit is
required when chartering a vessel with a skipper.
VESSEL INSURANCE
The vessel carries third party damage and liability insurance (compulsory insurance). Comprehensive insurance for the
vessel is provided in the amount of the vessel’s value as it is recorded in the insurance policy. The comprehensive insurance
covers damage above the amount of the security deposit, but not the damages caused intentionally or by negligence. CC
shall have no liability for loss or damage to personal effects of the Client, or other passengers and crew members, nor is CC
responsible for any personal effects of third parties left on board, the company vehicle, or within CC offices. Upon making
the advance payment and accepting the terms and conditions, the Client waives all damage claims towards CC for loss or
damage to personal or third party effects. In the event of loss or damage, CC must be notified immediately. In the event of
a more serious incident, or the participation of more than one vessel, the Client shall notify the competent Harbour
Master's Office requesting the necessary documents for the insurers.
Insurance policy covered damages not notified immediately to CC, competent bodies and the insurance providers, and for
which all the necessary documentation has not been submitted, will not be acknowledged in accordance with the terms of
insurance and hence for which the Client is fully responsible. In case of damage to the vessel covered by insurance policy,
Client is obliged to cover all costs in accordance with the existing comprehensive insurance conditions only up to the
amount of security deposit. The Client is liable for the costs of all damages to the vessel and/or equipment caused by Client
or the Client party’s negligence or misuse and/or loss of one or more parts of the equipment, in the full amount.
The sails are not insured. The Client is liable for any costs incurred for damage to the sails. The Client shall have no liability
for reasonable wear and tear of sails and for any damage to the sails caused by breaking of the mast. The deposit insurance
policy does not include damage to the sails, damages to or loss of inflatable boat and outboard engine. The security deposit
as well as the deposit paid in case of its insurance covers only one damage.
DAMAGES OCCURED DURING THE CHARTER
The Client is financially liable for any defect or damage to the vessel that occurs during the charter period and that is not
related to the vessel’s depreciation. Before making any repairs or purchases, the Client will contact CC and reach an
agreement on the technical feasibility of the repair and the manner of payment. CC is financially liable for any loss or
damage that occurs during the charter period and which is caused by reasonable wear and tear of the vessel and its
equipment. The Client must obtain CC's approval prior to initiating any repairs in order to agree on the technical and
financial aspect of the repairs. The Client will pay for the repairs on site and keep the invoices in order to be refunded in full
upon return to the base.
The Client will immediately notify CC of any defects or damage regardless of their cause. If CC`s base is not able to arrive
and immediately eliminate the damages occurred, CC will personally or instruct the Client to engage the third party to
eliminate the damages occurred. Prior to the repair of the damage by the third party, CC must certify the manner of
execution of the repair and the costs of repair. After CC certificates the approval for the agreed cost and the manner of
execution of the repair, the Client is authorized to settle the cost of the repair on behalf of CC. The Client is required to
keep the paid invoice. In the event of any damage or failure due to age or deterioration of the vessel,
CC is obliged to refund the amount paid to the Client. Any unauthorized repairs or changes to the gear and equipment will
be charged to the Client’s final invoice.
COMPLAINTS
The Client has the right to lodge a complaint if he is not satisfied with the service CC or the CC`s base is providing or believes
the quality of service is incomplete and/or unsatisfactory. The Client can request a relative compensation upon return only
if upon check-out of the vessel he/she submits a written complaint with all relevant documentation. The complaint must be
issued in writing and lodged upon check-out of the vessel at the latest signed by both the Client and the CC representative.
Any complaints made later may affect the Client's rights under the Charter Contract. CC reserves the right not to take into
consideration any complaints received after the aforementioned period or incompletely documented complaints.
CC is obliged to issue the written decision regarding the complaint not later than 14 days following its receipt. CC reserves
the right to postpone the resolution of the complaint a further 14 days with the aim of investigating the complaint and
collecting all the necessary information from persons directly or indirectly involved in the case. The highest possible
compensation per complaint may equal the value of the advertised part of the service, but may not include the already
used part of the charter period, nor can it be equal to the full Charter Fee. The Client does not have the right to
compensation for non-material damage unless the same is not caused by intention of CC.
LEGAL TERMS
If the Client is not satisfied with the decision of CC and the parties cannot find a peaceful and satisfactory resolution, he/she
is entitled to court proceeding. Any disputes not resolved peacefully will be lodged with the Court in Zadar and are subject
to Croatian Law. Any changes or amendments to the General Terms and Conditions are valid only in writing and if agreed
upon by both parties.
